Legal Documents
Privacy Policy & Terms of Service
Issued by DC INTERNATIONAL BUSINESS TRADE & TRAVEL SOLUTION LIMITED
trading as DC INTERNATIONAL BTTS
Effective Date: 1 January 2024 · Last Updated: 23 March 2026
Privacy Policy
This Privacy Policy describes how DC INTERNATIONAL BUSINESS TRADE & TRAVEL SOLUTION LIMITED (trading as DC INTERNATIONAL BTTS, referred to as "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, services, or contact us directly. We are committed to GDPR compliance and protecting your rights.
1. Who We Are
- Registered Legal Name: DC INTERNATIONAL BUSINESS TRADE & TRAVEL SOLUTION LIMITED
- Trading Name: DC INTERNATIONAL BTTS
- Location: Accra, Ghana
- Contact: info@dcworldlink.com | +233 050 590 4759
- We are a licensed travel and trade consultancy operating across Ghana, providing visa assistance, international study placement, overseas employment, scholarship funding, tourism packages, and related services.
2. Information We Collect
- Personal Identification: Full name, date of birth, nationality, passport number, gender.
- Contact Details: Email address, phone number, residential address.
- Application Data: Educational certificates, employment records, financial statements submitted as part of service applications.
- Payment Information: Transaction reference numbers, mobile money details (we do not store card numbers).
- Technical Data: IP address, browser type, pages visited, time spent — collected via cookies for analytics purposes only.
- Communication Records: Emails, WhatsApp messages, and form submissions you send to us.
3. How We Use Your Information
- Processing and managing your visa, study, employment, or travel applications.
- Communicating updates, requirements, or appointment details related to your service.
- Complying with legal obligations including embassy submissions and government-required documentation.
- Sending newsletters and promotional offers (only with your explicit consent; you may unsubscribe at any time).
- Improving our website and service offerings through anonymised analytics.
- Fraud prevention and verification of identity documents.
4. Legal Basis for Processing (GDPR)
- Contractual Necessity: Processing required to fulfil the services you have engaged us for.
- Legal Obligation: Where required by Ghanaian law, embassy regulations, or international migration rules.
- Legitimate Interest: For fraud prevention, security, and internal analytics.
- Consent: For marketing communications and optional data sharing; you may withdraw consent at any time.
5. Sharing Your Information
- Embassies and consulates in connection with visa applications.
- Partner universities and educational institutions where you have applied.
- Licensed overseas recruiters and employment partners involved in your case.
- Certified insurance providers for travel insurance processing.
- Payment processors and mobile money operators for transaction verification.
- We never sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Retention
- Active application files are retained for the duration of your service engagement plus 5 years.
- Marketing preferences are retained until you withdraw consent.
- Technical log data is retained for a maximum of 12 months.
- You may request deletion of your data at any time (see Your Rights below), subject to legal retention obligations.
7. Your Rights
- Right of Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no legal obligation requires us to keep it.
- Right to Restriction: Request we limit processing of your data in certain circumstances.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interest or for direct marketing.
- To exercise any right, contact us at: info@dcworldlink.com
8. Cookies
- We use essential cookies to operate our website (session management, security).
- We use analytics cookies (Google Analytics) to understand site usage — these are anonymised.
- We do not use advertising or tracking cookies.
- You may disable non-essential cookies through your browser settings at any time.
9. Data Security
- All data transmissions are encrypted using SSL/TLS.
- Physical documents are stored in secured, access-controlled offices in Accra.
- Digital records are protected by password controls, two-factor authentication, and access logging.
- In the event of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.
10. Contact & Complaints
- Data Controller: DC INTERNATIONAL BUSINESS TRADE & TRAVEL SOLUTION LIMITED (trading as DC INTERNATIONAL BTTS)
- Email: info@dcworldlink.com
- Phone: +233 050 590 4759
- Address: Accra, Ghana
- If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.
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